Frequently Asked Questions

• Payment  Card and crypto are paid at checkout. For a bank transfer, we email you the bank details after you order.
• Quality Check  Within 3-5 business days we email you 8-12 photos and a video of your actual watch.
• Shipping  Once you approve, we ship free with DHL or FedEx and email you the tracking number. On a larger card order, we ship once it’s fully paid.
• Delivery  Orders typically arrive within 12-16 business days from shipping.

Card: Visa, Mastercard or American Express, paid on a secure page at checkout.

Larger Card Orders: Paid in parts. You pay the first part at checkout and the rest only after you approve photos and a video of your actual watch. Same total, no extra fees.

Bank Transfer: 10% off. We email you the bank details after you order.

Cryptocurrency: 15% off. Bitcoin, Ethereum, USDT and other major coins, paid at checkout.

We don’t accept PayPal, Revolut, Wise or cash on delivery.

Shipping is free worldwide via DHL or FedEx, fully tracked. Most orders arrive 12-16 business days after dispatch.

Delivery by Region:

USA / UK / Europe / UAE: 12-16 business days
Canada: 14-18 business days
Australia / Japan: 14-20 business days
Brazil / South Africa: 16-22 business days

Almost never. We ship through a private logistics channel that clears customs for you.

Our Guarantee: If a customs fee ever comes up, we refund it. If customs holds your parcel, we refund any fee you paid or reship at our cost.

Every order has our 14-day money back guarantee: return the watch unworn, with its tags and packaging, within 14 days of delivery for a full refund. If it arrives damaged or faulty, send us photos or an unboxing video within 14 days and we’ll refund or exchange it at no cost.

After the 14 days, our team is still here to help with any problem. Email or WhatsApp us with your order number. If the watch doesn’t match the QC photos you approved, we replace it or refund you.

A Grade, our entry level, uses a Chinese movement under a mineral crystal. AAA steps up to a Japanese Miyota movement, sapphire crystal and 904L steel on the steel models. SuperClone is the closest to the original: an automatic movement built to Panerai’s own movement design, a 72-hour power reserve and sapphire crystal. Our Panerai SuperClone guide compares the tiers in detail.

The Luminor is the everyday classic with the crown guard, mostly 44mm. The Submersible adds a rotating bezel and a bigger, sportier look. The Radiomir has the older case without a crown guard, and the Luminor Due is the thin 42mm option.

Rain and hand washing are fine. Don’t swim, dive or shower with it, even a Submersible, and keep the crown guard closed.

No. It’s a replica built to the original’s design, not a Panerai product, and we are not affiliated with Officine Panerai. You see photos and a video of your actual watch before it ships.