SUPPORT
Frequently Asked Questions
Everything you need to know about ordering, shipping, and our services
01
What Happens After I Place an Order?
- Payment Confirmation You’ll receive an email with complete payment instructions tailored to your selected method.
- Quality Check Our experts conduct a comprehensive inspection within 3-5 business days. You’ll receive a detailed QC video.
- Shipping Once you approve, we dispatch via DHL or FedEx. You’ll receive a tracking number.
- Delivery Orders typically arrive within 12-16 business days from shipping.
02
What Are My Payment Options?
Credit/Debit Card: Securely pay with Visa, MasterCard, or PayPal.
Split Payment: Pay 50% upfront, receive QC video, then pay remaining 50%.
Bank Transfer: Wire transfer with 10% discount.
Cryptocurrency: Fast, private payment with 15% discount.
03
How Do You Ship Orders?
We deliver worldwide via DHL and FedEx. Standard shipping takes 12-16 business days.
Delivery by Region:
USA / UK / Europe / UAE: 12-16 business days
Canada / Australia / Japan: 14-20 business days
Brazil / South Africa: 16-22 business days
04
Will I Pay Any Customs Fees?
We ship via private logistics to minimize customs fees. Over 2,000 orders shipped with no issues.
Our Guarantee: If your package is held or incurs a fee, we’ll cover the cost or re-ship at no charge.
05
What Is Your Warranty Policy?
Every watch comes with a 12-month warranty covering manufacturing defects and movement issues.
If you experience any problems, contact us and we’ll arrange repair or replacement at no additional cost.
QUESTIONS?